I never planned to post any inflammatory reviews, but this has honestly just gotten under my skin and since they’re so popular, I figured other people may want to know about my experience with PopUpTee.com.
From their website: “Pop-Up Tee’s goal is to curate some of the best t-shirt designs from artists around the world. Our platform is a great place for up-and-coming designers to show off their work and get the chance to be featured with other artists who’ve created similarly themed t-shirts.“
Sounds awesome, right? I thought so too. They had a sale for various Adventure Time-themed shirts, and I am absolutely obsessed with Jake the Dog singing about making bacon pancakes. I saw this shirt posted on Facebook and immediately ordered it from PopUpTee.com.
The order came to $12.99, as is the usually for these sales. I paid and got a confirmation email:
“Thank you for placing your order with Pop Up Tee!
T-Shirts are made to order after the sale has ended. You can expect your shirt to ship about 7 to 12 days after the sale ends.”
Strange that it should take 7 – 12 business days for my t-shirt to be shipped, when they took the funds from my account almost INSTANTANEOUSLY, but I was not worried.
I promptly forgot about the order, and my shirt. I work a lot and it was more of an impulse buy, so it slipped my mind for about two weeks, until I realized that it had been 13 days since they took the money out of my account and I had still not received any sort of shipment email. I know that 13 days is not too terribly past when they said they’d ship, so I just sent a quick email to follow up and make sure everything was processed correctly. I have a history with the mailman at my apartment complex losing my packages, and I was worried this had happened.
“Has this been shipped yet? It has been 13 days.” Quick and to the point.
“Hello, We usually ship orders about 7 to 12 business days after the sale
ends. We order the exact amount of blank shirts and print them after. So
it takes a little while to ship.
Shirts from this sale should start shipping out at the end of the week.
I thought this email was weird and robotic, but was not too perturbed. I emailed back,
“Thank you! And I assume I’ll be getting some tracking information about it in my email by next week then, right?
I appreciate it!”
To which they sent the EXACT SAME RESPONSE THAT THEY SENT ABOVE! First of all, if you’re going to have someone checking your emails and sending out canned responses, at least train them to read the PREVIOUS EMAILS. I should NOT have gotten two emails saying the exact same thing.
I emailed back,
“Right, if you had bothered reading my message you would have seen that that is the same exact response you already sent. I do not need to be informed twice, I asked if I would be receiving shipping information via email.“
At this point I was annoyed, because in addition to sending me this prerecorded response, they had also used it to answer a similar question about the Adventure Time shirts not being shipped from a Facebook post.
In response to my email above, I was sent a third email from PopUpTee.com, this one saying:
“Dear Cassie Daley,
Your order #10287 was cancelled at your request.
Please reply to this email if you have any questions or concerns.”
Now, I ask you, do you see ANYWHERE above where I even may have remotely indicated that I wanted my order cancelled? No. But they obviously did, and they cancelled it after 2 weeks of having taken my money and not shipping me anything.
Since they were active on Facebook, I decided to contact them via wall post since someone clearly didn’t know how to properly attend to emails.
This is my exact, unedited (aside from last names) post. My friends are awesome and they saw what had happened and liked the post in an attempt to help raise awareness about how shady and sneaky the company really is.
And what did PopUpTee.com do in response? THEY DID NOT REPLY! They did not send me ANYTHING, they DELETED the wall post! I guess they weren’t interested in their crappy actions being brought to light?
It really is a shame, because if they had just apologized and offered to ship my shirt I would have had something very different to say about them. I fully intended on writing a positive review for the company and my new shirt (which I was really looking forward to), and it’s incredibly unfortunate that they should have such AWFUL customer service skills.
So to anyone who has had a good experience with the company, I am incredibly jealous of your luck. And to everyone who has no previous history, BEWARE! Internet companies are shady, and PopUpTee.com is NO different. I will never order anything from this company again, and I will go out of my way to urge everyone else to do the same. There are plenty of other good, decent, nice companies that sell similar t-shirts and do not treat their PAYING CUSTOMERS like dirt, without even so much as an apology for their repeated errors!
I did receive a full refund, three days later.